Notifications and emails
What you are notified about in the app and by email, and how to control it.
Updated October 2026
In-app notifications
The bell in the top bar updates every 30 seconds. Opening the notifications page marks everything as read. You are notified about:
- New comments (not internal notes) from members or guests.
- Status and priority changes.
- Assignments made from ClickUp when the assignee's email matches a team member.
- Full-site scan finished, sent to whoever ran Scan all pages.
New feedback does not create a bell notification. It emails the people described below instead. Guests have the same bell in their portal.
Your email preferences
In Settings → Profile → Notifications choose which emails you receive:
| Option | You get an email when |
|---|---|
| New feedback submitted | It is assigned to you. |
| Status changes | An issue assigned to you changes status or priority. |
| New comments | A comment is on an issue assigned to you, or mentions you. |
Project notification settings
Owners and admins can open Project → Settings → Notifications.
- Status change notifications: one switch per status (on by default). It controls status emails to the assignee, to the reporter and to the extra addresses below.
- Slack notifications: connect Slack to post every new feedback to a channel.
- Email notifications: add up to 20 extra addresses. They receive an email for every new issue, and for status changes when that status is switched on. They do not receive comment emails.
Emails going to spam?
Allow
noreply@pinmarks.io (notifications, invites and alerts) and support@pinmarks.io (replies from our team) in your email provider or spam filter.Uptime alerts (down, back up, SSL expiry) go to workspace owners and admins. See Uptime monitoring.
Still stuck?
Email support@pinmarks.io and we'll get back to you within one business day.