Contact support

Chat with the assistant, reach a person, or email us.

Updated October 2026

Support chat

Team members see a chat bubble in the bottom-right of the dashboard. It answers questions straight away. To talk to a person, click Connect with team member or type something like "talk to a human". You will see when a team member has joined. You can have one open chat at a time, and a resolved chat closes the conversation.

Email and hours

• Email support@pinmarks.io or hello@pinmarks.io.
• We reply within 24 hours on business days, Monday to Friday, 9 AM to 6 PM AEST (Brisbane time).
• The contact form on pinmarks.io covers general questions, technical support, billing, feature requests, bugs and partnerships.